Lycos Customer Service
Home
Submit a request
Check your existing requests
Welcome to the Lycos Customer Service Center!
Our regular business hours are Monday - Friday from 9AM - 5PM EST
Knowledge Base
Didn't find what you were looking for?
Get in touch
Fill out a request form
Overview
|
Recent
System Status Updates
(1)
»
Current System Status
Abuse and Copyright/IP Information
»
Helpful Resources
(4)
»
Lycos Abuse Policy
Notice for Claims of Intellectual Property Violations and Agent for Notice
Internet Safety and Security
Lycos Mail
»
Sign In and Account Help
(11)
»
Why am I getting a message that says my account is locked?
How do I sign in to my Lycos Mail account?
How do I update my secondary email address for my Lycos account in order to retrieve my password?
POP and IMAP
(10)
»
How do I access my Lycos Mail from a mobile device or client using POP or IMAP?
How do I check mail from my configured POP accounts?
How do I set up Lycos Mail on my iPhone using IMAP?
Settings
(9)
»
How do I enable my auto-reply?
How do I create my email Signature?
What is the difference between ascending and descending ordered items?
Billing and Premium Accounts
(6)
»
What is Lycos Mail Plus and how much does it cost?
How do I downgrade my Lycos Mail account to a Free plan?
I replaced my credit card. How do I add a new credit card to my account?
Using Lycos Mail
(16)
»
What are the email size and storage limits?
What web browsers can I use to view my mail?
What is an RSS Feed?
Lycos Search
»
General Help
(4)
»
How do I add my website listing to Lycos Search results?
How do I conduct a search using Lycos?
Can I use Lycos Search on my Smartphone?
Lycos Shopping
»
General Help
(7)
»
How do I find products that I want on Lycos Shopping?
What is Lycos Shopping?
Is Lycos Shopping safe to use?
Customer Service
(2)
»
I have a customer service question. Who should I contact?
Who should I ask about shipping and handling questions?
Merchant and Stores
(3)
»
I own a store. I want to sell my products on your shopping site. What should I do?
I see my products listed on your shopping site, but the price is incorrect. Who should I contact to get it corrected?
I see my products listed on your shopping site, but it is missing a picture and the description is inaccurate. Who should I contact to correct this?
About Merchant Reviews
(4)
»
What are the merchant ratings? Who rated them?
What are OEM or refurbished products? Are they reliable?
How many merchants are represented on Lycos Shopping?
Purchasing Options
(3)
»
Ordering and checkout at Lycos Shopping
My order hasn't arrived. Who should I contact?
I have a problem with my purchase on Lycos Shopping. Who should I contact?
WhoWhere
»
General Help
(12)
»
Can I use WhoWhere on my SmartPhone?
What is WhoWhere? What services are available on WhoWhere?
My business information is listed incorrectly on WhoWhere. How can I change it?
Angelfire
»
Customer Service
(1)
»
How do I contact Angelfire Customer Service?
Lycos Domains
»
Customer Service
(1)
»
How do I contact Lycos Domains Customer Service?
Gamesville
»
Customer Service
(1)
»
How do I contact Gamesville Customer Service?
Tripod
»
Customer Service
(1)
»
How do I contact Tripod Customer Service?